If you have used your Microsoft Office 365 account for SLKF and are having trouble resetting your password due to: "Unable to verify account" message, then please follow these instructions:


You will first need to have your password reset by Mr. McCrary FIRST before you can complete the remainder of the steps to reset your password on your own.  To do this preliminary setup: 


  1. Go to: http://aka.ms/ssprsetup.
  2. On that page, type in your school email address then hit "Continue".
  3. Click on the link "Can't Access Your Account".
  4. Underneath the link (after clicking on it), select "Work or School Account"
  5. You'll then be brought to a new screen with your email address already filled in.  At this point you'll need to type the CAPTCHA image into the blank then hit the "Next" button.
  6. When you are presented with the screen: "Get Back into your account" - 'We could not verify your account' - If you'd like, we can contact an administrator in your organization to reset your password for you.", click on the link "Contact an administrator".  You will then be brought to the SLKF Support Help Site.
  7. On the Support Help Site, click on the shopping basket "Request New Service". If you have never used the support help desk before, you'll need to click on the button to sign on using Google (the "g" with the circle) or click the "SIGN UP" button.  If you click the "SIGN UP" button, be sure to use your school address when creating an account.
  8. After creating this account, click on the "Password Reset" icon and begin filling out the information listed.  BE SURE TO SELECT OFFICE 365 IN THE APPLICATION SECTION.
  9. After submitting your request, you will receive an email with your new temporary password for Office 365 within a few minutes or a few hours (depending on the time of day).
  10. Once your password has been reset AND you can get into your Office 365 account, you can then follow the next set of instructions so that you can reset you password on your own.
Below are the steps to setup your verification to reset your Office 365 password:

  1. Go to: http://aka.ms/ssprsetup.
  2. On that page, type in your school email address then hit "Continue".
  3. Click on the link "Can't Access Your Account".
  4. Underneath the link (after clicking on it), select "Work or School Account"
  5. You'll then be brought to a new screen with your email address already filled in.  At this point you'll need to type the CAPTCHA image into the blank then hit the "Next" button.
  6. Once you click "Next", you will be asked to sign in with your account credentials.
  7. After doing so, they see the following page:
  • Don't lose access to your account!  To make sure you can reset your password, we need to collect some info so we can verify who you are. We won't use this to spam you - just to keep your account more secure. You'll need to set up at least 2 of the options below.
    • ++ Authentication Phone is not configured. Set it up now 
    • ++ Authentication Email is not configured. Set it up now 

Choose any one authentication method

After selecting any one of the authenticating methods, you will now be able to reset your own password by selecting can't access your account option.